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Thread: How to Solve Connection Error while syncing my windows phone to PC via Zune

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    Default How to Solve Connection Error while syncing my windows phone to PC via Zune

    Solution for "Connection Error" while connecting your windows phone to PC

    If you are a windows mobile user, you are the one who is zuned. Zune is the most important application for your desktop to sync your phone with pc. But sometimes, you may face the issues of not getting your phone connected to PC because of some not so weird issues. If you tried to connect your Windows phone to PC and receive an error, "Connection Error" You are the one who should be reading this post carefully.

    Connection Error: Can’t connect to your phone. Disconnect it, restart it, then try connecting again.

    This is the most common error especially for Lumia 800 users. Here are some things you can try if you are experiencing the same issue.

    First, let me just advise that you try a different cable. For some reason, the cable included with the Lumia phones have not worked well. Many users who have used cables from their old phones have successfully solved this issue.

    If a new cable doesn’t work, I’d suggest completely uninstalling the Microsoft Zune software using these steps.

    Note: Be careful not to erase any of your music files with this process. When in doubt, rename things instead of deleting.

    1. Disconnect your phone from the computer.

    2. Open Control Panel, select Zune, then Uninstall. Do the same for Windows Driver Package, or Windows Portable Devices if they are listed. If not, just proceed with step 3.

    3. Open C:\Program Files and rename or delete the Zune folder.

    4. Open C:\Users\yourusername\AppData\Local\Microsoft and rename or delete the Zune folder.

    5. Open C:\Users\yourusername\AppData\Roaming\Microsoft and rename or delete the Crypto folder.
    6. Connect the phone to your computer. You will be prompted to download and install the Zune software.
    7. Continue with installing the Zune software. Disconnect the phone if prompted by the installer.
    8. Once the Zune software is installed, connect your phone to the computer again. Hopefully your phone is recognized and you can proceed without the annoying errors.

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